Refund & Return Policy

We want customers to receive their A Boy and His Ball order as expected.

Signed and Personalized Books

Because signed and personalized books are prepared specifically for the customer, these purchases are generally final sale and cannot be returned or exchanged because of a change of mind.

If we make an error in the personalization, send the incorrect item, or the book arrives materially damaged, please contact us so we can review the issue and make it right.

Order Problems

If there is a problem with your order, please contact us as soon as reasonably possible and include your order information and a description of the issue. Photos may be requested when reporting damaged merchandise.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make a reasonable effort to accommodate the request, but cancellation is not guaranteed once signing, personalization, packing, or fulfillment has begun.

Approved Refunds

When a refund is approved, it will be returned to the original payment method when possible. Processing times after a refund is issued may depend on the customer's bank or payment provider.

Amazon Purchases

Books purchased through Amazon are subject to Amazon's applicable ordering, shipping, return, and refund policies. Direct-order policies on this website do not replace Amazon's policies.

Bulk Orders

Refund, cancellation, and replacement terms for bulk purchases may be established separately based on the size and details of the order.